Privacy Policy
Last updated April 1, 2026
Information We Collect
We collect information you provide directly: name, email, shipping address, phone number, payment information, and health-related information you share during intake. We also collect usage data including pages visited, features used, and device information through analytics tools.
How We Use Your Information
We use your information to: process and fulfill your orders, enable our care team to review your profile, communicate with you about your protocol, improve our services, and send you updates about your account. We do not sell your personal information to third parties.
Health Information
Health information you provide during intake is used solely for the purpose of protocol review by our care team. This information is stored securely and is not shared with third parties except as necessary to fulfill your order (e.g., with our pharmacy partners).
Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Third-Party Services
We use third-party services for payment processing, analytics, and email communication. These services have their own privacy policies and may collect information as described in their respective policies.
Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze site usage. You can control cookie settings through your browser preferences.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond to such requests within 30 days. California residents have additional rights under the CCPA.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the service.
Contact
For privacy-related questions, contact us at privacy@derive.co.